Clinic policy
We know life happens, and we do our best to be flexible. At the same time, your appointment time is reserved specifically for you, and late cancellations mean another patient who needed care couldn’t be seen.
To keep appointments available for everyone in our North London community, Planet Health Care asks for at least 24 hours’ notice to change or cancel an appointment.
Please call us at 226-721-8777 during clinic hours, or manage your appointment through our online booking portal, as early as you can. If you reach us outside of clinic hours, please leave a voicemail with your name, appointment date and time — the message is time-stamped and counts as notice.
Appointments cancelled with less than 24 hours’ notice, or missed without notice (“no-shows”), may be subject to a cancellation fee. This fee is not covered by insurance and is the patient’s responsibility. We consider individual circumstances — genuine emergencies and illness are handled with understanding.
If you arrive late, we’ll always do our best to see you, but your treatment may be shortened so the next patient isn’t delayed, and the full appointment fee may still apply.
Call the front desk or manage your appointment online — the sooner the better, so we can offer the time to someone else.
